Food & Beverage Supervisor

Description

Why choose a career with Accor?

More than just a global leader, we embrace your individuality. At Accor, you'll discover a role and a brand that truly resonates with who you are. We champion your growth and development every day, ensuring your work life is filled with purpose. Your journey with us opens up a world of limitless possibilities within the diverse landscape of Accor hospitality.

By becoming part of Accor, you take the pen to write each chapter of your professional story, and together, we'll shape the future of hospitality. Explore the fulfilling career that awaits you at Accor.

Job Description

If you are passionate about creating memorable moments and contributing to exceptional guest experiences, an exciting opportunity awaits you to join the dedicated team of hospitality professionals at an Accor Hotel in a vibrant location.

As a Food & Beverage Supervisor, reporting to the Food & Beverage Management, you will play a key role in coordinating and overseeing the activities of our food and beverage service team. Your focus will be on ensuring smooth and efficient service delivery, maintaining high standards of quality, and exceeding guest expectations across our dining outlets and events.

WHAT'S IN IT FOR YOU:

• Competitive compensation package
• Generous Paid Time Off for a healthy work-life balance
• Comprehensive Medical, Dental, and Vision Insurance options, along with a 401K plan
• Exclusive employee benefit card offering significant discounts at Accor properties worldwide
• Access to a wide range of Learning programs through our dedicated Academies
• Real opportunities for career advancement and personal growth within the hotel and across Accor's global network!
• A chance to contribute to meaningful Corporate Social Responsibility initiatives
• Competitive hourly rate plus potential for gratuities (depending on the role and location)

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Review daily food and beverage operations, ensuring adequate staffing levels, necessary supplies, and attention to any specific guest needs or arrangements. Prepare daily task assignments for the service team and conduct pre-shift briefings to ensure everyone is well-informed.
• Uphold and ensure that all Food & Beverage team members adhere to Accor's high standards of service and professional conduct. Actively contribute to the training, development, and coaching of team members as required.
• Engage with the hotel's service improvement initiatives, fostering a culture of continuous enhancement throughout the food and beverage department.
• Communicate and accurately document all guest and colleague inquiries, opportunities for improvement, feedback, and other relevant information using established communication protocols, including logbooks and handover reports.
• Liaise effectively with the kitchen team regarding food preparation timelines and standards, and with beverage staff concerning bar requirements, ensuring all are aligned with guest specifications and expectations.
• Engage with guests to address any last-minute requests or adjustments, coordinate with the kitchen to manage changes in guest numbers when necessary, and proactively address guest needs to ensure complete satisfaction.
• Oversee the setup and maintenance of dining areas and event spaces, ensuring they are properly equipped with all necessary amenities and that they are cleaned, refreshed, and reset efficiently during service breaks.
• Supervise the setup of food and beverage areas for subsequent shifts to guarantee preparedness and adherence to requirements.
• Process guest bills accurately at the conclusion of service and contribute to the weekly payroll procedures as needed.
• Attend relevant operational meetings to stay informed and contribute to effective communication within the food and beverage department.
• Perform other duties and responsibilities as assigned by the Food & Beverage Management.

Qualifications

• BASIC QUALIFICATIONS:
• Degree or diploma in Hotel/Restaurant Management, Business Administration, or equivalent practical experience in the food and beverage industry.
• Minimum of 2-4 years of progressive experience in food and beverage service operations.
• Demonstrated experience in a high-volume, quality food and beverage environment.
• Solid understanding of overall food and beverage service principles and practices.
• Familiarity with various service styles and techniques.
• Possession of required local certifications or licenses (e.g., alcohol service).
• Proven ability to think critically, exercise independent judgment, provide guidance, and manage multiple priorities effectively.
• Excellent interpersonal and communication skills, both verbally and in writing.
• Strong numerical and basic computer literacy, including proficiency in relevant software applications.
• Fluency in English is essential.
• Physical stamina to stand and walk for extended periods is required.
• Ability to lift and carry up to a moderate weight (e.g., trays of food and beverages).
• Energetic, approachable, and a strong team player with excellent organizational and customer service skills.

Additional Information

Your team and working environment:

Join a dynamic team within an Accor Hotel known for its commitment to exceptional guest experiences. You will be part of a supportive and collaborative environment where your contributions are valued.

Our commitment to Diversity & Inclusion:

We are a company that values inclusivity and actively strives to attract, recruit, and promote a diverse workforce.