Assistant Front Desk Manager

Description

Why grow your career with Accor?

More than just a global leader in hospitality, Accor embraces your unique personality and provides a welcoming environment where you can discover a role and brand that truly resonates with you. We are dedicated to your continuous growth and learning, ensuring your work life is filled with purpose and that your journey with us unlocks Accor's vast and exciting opportunities.

At Accor, you have the pen to write each chapter of your professional story, and together, we are shaping the future of hospitality. Come and explore the rewarding career that awaits you at Accor.

Job Description

If you are passionate about creating exceptional guest experiences and thrive in a dynamic, guest-focused environment, an exciting opportunity awaits you to join the dedicated team of hospitality professionals at an Accor property.

Reporting to the Front Desk Manager, the Assistant Front Desk Manager will play a vital role in supporting the smooth and efficient operation of the front office. This position involves assisting with the supervision of front desk staff, ensuring seamless guest check-in and check-out processes, and providing exceptional service to all guests.

WHAT'S IN IT FOR YOU:

• Competitive salary and benefits package
• Generous Paid Time Off to support your well-being
• Comprehensive Medical, Dental, and Vision Insurance, along with a 401K plan for your future
• An exclusive employee benefit card offering significant discounts at Accor properties worldwide
• Access to diverse learning and development programs through our Academies
• Real opportunities to develop your skills and advance your career within the hotel and across Accor's global network
• A chance to contribute to meaningful Corporate Social Responsibility initiatives
• Competitive hourly rate (specific rate will be commensurate with experience)

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist the Front Desk Manager in overseeing daily front office operations, ensuring adherence to Accor standards and procedures.
• Support the Front Desk team in providing efficient and courteous guest check-in and check-out services, resolving any guest inquiries or issues promptly and professionally.
• Assist in training, coaching, and motivating front desk agents to deliver exceptional guest service and maintain high performance levels.
• Ensure that all front desk staff are knowledgeable about hotel services, local attractions, and Accor loyalty programs.
• Handle guest complaints and feedback effectively, escalating complex issues to the Front Desk Manager as needed, and ensuring guest satisfaction.
• Assist with managing room inventory and reservations to maximize occupancy and revenue.
• Prepare daily reports and ensure accurate handling of guest billing and payments.
• Maintain a thorough understanding of hotel emergency procedures and ensure the safety and security of guests and staff.
• Collaborate effectively with other hotel departments, such as housekeeping, reservations, and guest services, to ensure seamless guest experiences.
• Assist with scheduling and payroll for the front desk team as needed.
• Contribute to a positive and collaborative work environment within the front office.
• Perform other duties as assigned by the Front Desk Manager or hotel management.

Qualifications

• BASIC QUALIFICATIONS:
• High school diploma or equivalent required; Associate's or Bachelor's degree in Hospitality Management or a related field preferred.
• Minimum of 1-2 years of experience in a front office role within a hotel environment.
• Demonstrated experience in providing excellent customer service.
• Strong communication and interpersonal skills, with the ability to interact effectively with guests and colleagues from diverse backgrounds.
• Excellent problem-solving and decision-making abilities.
• Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously.
• Basic computer skills, including proficiency in Microsoft Office Suite and property management systems (PMS).
• Fluency in English is required; proficiency in additional languages is an asset.
• Ability to stand and walk for extended periods.
• Must be able to lift and/or move up to 10-15 pounds occasionally.
• A positive and professional demeanor, strong organizational skills, and a passion for hospitality.

Additional Information

Your team and working environment:

At Accor, you will be part of a dynamic and supportive team dedicated to creating memorable experiences for our guests. You will have the opportunity to work in a diverse and inclusive environment where your contributions are valued and your professional growth is encouraged.

Our commitment to Diversity & Inclusion:

We are a global company that values diversity and believes in creating an inclusive environment where all employees feel welcome, respected, and have the opportunity to succeed.