Customer Success Manager

Description:

As a Customer Success Manager at Axon, you will be instrumental in ensuring our customers achieve their desired outcomes and experience exceptional value from our solutions. You will be the primary point of contact for a dedicated group of customers, building strong partnerships, deeply understanding their objectives, and providing strategic guidance to maximize their success with Axon products and services.

Key Responsibilities:

• Cultivate and maintain robust, long-lasting relationships with your assigned customer portfolio, acting as their trusted advisor and internal champion within Axon.
• Proactively engage with customers to gain a thorough understanding of their business goals, challenges, and needs, and strategically align Axon solutions to facilitate their achievement.
• Collaborate effectively across internal teams, including sales, product development, and support, to ensure a smooth and efficient customer journey from onboarding and implementation through ongoing support.
• Drive customer adoption and utilization of Axon products and services by offering proactive guidance, training resources, and sharing best practices.
• Monitor key customer success metrics and proactively identify opportunities to enhance value delivery and mitigate potential risks.
• Conduct regular business reviews with customers to assess performance, pinpoint areas for improvement, and explore opportunities for account growth or expansion.
• Act as the voice of the customer within Axon, providing valuable feedback and insights to inform product strategy and future enhancements.
• Stay informed about industry trends, customer success methodologies, and the competitive landscape to continuously elevate the customer experience and drive greater success.

About You:

• Possess 2+ years of experience in customer success management, account management, or other client-facing roles, ideally within a technology-driven organization.

Skills Abilities:

• Demonstrated ability to forge strong, collaborative relationships with customers and a proven track record of driving customer satisfaction and loyalty.
• Excellent interpersonal and communication skills, with the capacity to clearly and effectively explain technical concepts to individuals with varying levels of technical understanding.
• Strong analytical and problem-solving abilities, with the aptitude to identify opportunities for improvement and implement initiatives to enhance customer results.
• Ability to thrive in a fast-paced, evolving environment and effectively manage multiple customer engagements and priorities simultaneously.
• Experience utilizing CRM systems (e.g., Salesforce), customer success platforms, and other relevant software tools is advantageous.
• Willingness to travel occasionally for customer meetings and industry events, as required.

We Offer:

At Axon, you can anticipate a dynamic and engaging work environment where your contributions have a significant impact. You'll be part of a talented and passionate international team dedicated to our mission of making communities safer. We foster a collaborative culture with opportunities for your ideas to be heard and implemented. We value efficiency and offer streamlined processes. We also provide competitive benefits, flexible work arrangements, team-building activities, and more. Join us in advancing cutting-edge public safety technology solutions. If you are passionate about customer success and excel in a collaborative setting, we encourage you to apply.

Axon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, or disability status. We are committed to building diverse teams and encourage all qualified individuals to apply, even if your experience doesn't perfectly align with every requirement.